Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

• Identity & Contact Data: Name, email address, phone number, and home address provided when you book a service or fill out a contact form.
• Booking Data: Service preferences, scheduling information, and notes you submit during the booking process.
• Technical Data: IP address, browser type, operating system, referring URLs, and pages visited, collected automatically via cookies and analytics tools.
• Marketing Data: Your preferences for receiving marketing materials from us.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and manage our home services
• Process and confirm your bookings and appointments
• Send you service confirmations, updates, and reminders
• Respond to enquiries and customer support requests
• Send promotional communications (with your consent)
• Improve our website, services, and user experience
• Comply with legal obligations

3. Cookies

Our website uses cookies — small text files placed on your device — to enhance your browsing experience. We use:

You can control cookie preferences through the cookie banner displayed when you first visit our site, or by adjusting your browser settings. Declining non-essential cookies will not affect core website functionality.

4. How We Share Your Information

We do not sell or rent your personal data to third parties. We may share your information with:

• Service Providers: Trusted partners who assist in operating our website, processing bookings, or delivering services (e.g., scheduling platforms, email service providers), bound by confidentiality obligations.
• Legal Authorities: When required by law, court order, or governmental regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Booking records are typically retained for up to 3 years for operational and legal purposes. You may request deletion of your data at any time (see Section 7).

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict our processing of your data
• Request a copy of your data in a portable format
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at info@artthronghome.com.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please get in touch: